Player Safety & Wellbeing

Responsible Gambling

92pr takes player welfare seriously. This page explains our 18+ policy, the tools available to help you stay in control, how to recognise problem gambling, and where to find support if gambling is no longer fun.

Need help right now?

If gambling is causing you or someone you care about serious harm, please stop playing immediately and reach out to a qualified support service. You can also contact 92pr support at [email protected] to request an immediate self-exclusion. We respond to welfare requests as a priority.

18+ Adults Only Policy

92pr is strictly an adults-only platform. You must be at least 18 years of age — or meet the higher minimum age required by the operator's licensing jurisdiction — to register an account, make a deposit, or participate in any gaming or betting activity on this platform.

Meeting the minimum age requirement does not in itself make gambling lawful in Pakistan. Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977, and users must independently verify compliance with applicable local law before participating on 92pr.

Age verification is a mandatory component of our KYC (Know Your Customer) process. We require government-issued identity documentation — such as a CNIC or passport — before withdrawals are processed. We reserve the right to request verification at any stage of account activity, and accounts found to be held by minors will be permanently closed with any funds handled according to applicable legal obligations.

Parental Controls: If you are concerned that a minor in your household may be accessing gambling websites, we encourage you to use parental control software to restrict access to online gaming and betting sites. These tools are available for all major device types and operating systems.
18+
Strictly Adults Only

No exceptions. Any attempt to register using false date-of-birth information constitutes a material breach of our Terms & Conditions and will result in permanent account closure.

1
Age Verification at Registration

Every new account holder must provide a valid date of birth. The platform checks this against the minimum age threshold before account activation proceeds.

2
KYC Document Check

Before your first withdrawal, we require government-issued photo ID — a Pakistani CNIC, passport or other accepted document — to confirm your identity and age beyond doubt.

3
Ongoing Monitoring

Our platform monitors for signals that may indicate underage access or account sharing. We act swiftly when such signals are identified, including suspension pending further verification.

4
Reporting Suspected Underage Access

If you suspect that a minor has gained access to 92pr, contact us immediately at [email protected]. We treat these reports as high-priority welfare issues.

Your Player Protection Toolkit

Every account holder on 92pr has access to the following tools. You can activate, adjust or strengthen any of these controls at any time through your account settings or by contacting support.

Deposit Limits

Set a daily, weekly or monthly cap on how much you can deposit into your 92pr account. Once your chosen limit is reached, no further deposits will be processed until the next period begins. Reducing a limit takes effect immediately. Increasing a limit is subject to a cooling-off period.

Loss Limits

Define the maximum amount you are willing to lose over a given period — daily, weekly or monthly. When your net losses reach this threshold, your account will be restricted from further wagering until the limit period resets. This tool is one of the most effective ways to stay within your budget.

Session Time Limits

Limit the maximum continuous duration of a single gaming or betting session. When your session time limit is reached, you will be automatically logged out. This helps prevent excessive time spent playing without a break, which is a recognised contributing factor in problem gambling.

Reality Check Reminders

Set periodic on-screen prompts that remind you of how long you have been playing and how much you have wagered during your current session. These reminders are designed to interrupt automatic play behaviour and encourage conscious decision-making about whether to continue.

Cooling-Off Period

Request a temporary break from your account — for 24 hours, 7 days, 30 days or any other period you choose. During a cooling-off period, your account will be suspended and you will not be able to log in, deposit, or place bets. You will continue to receive only essential account communications.

Self-Exclusion

Request a longer-term or permanent self-exclusion from 92pr. Self-exclusion closes your account and prevents re-registration for the duration you choose. We will also suppress all marketing communications directed at excluded players. Once a self-exclusion is applied, it cannot be reversed before the agreed minimum period has elapsed.

How to activate these tools: Log in to your account, navigate to the Responsible Gambling or Account Settings section, and select the tool you wish to apply. Alternatively, contact our support team at [email protected] — in English or Urdu — and they will apply any restriction you request without delay. Welfare requests are treated as priority cases.

Self-Exclusion Explained

Self-exclusion is the most powerful player-protection tool available on 92pr. It is designed for players who feel they have lost control of their gambling or who simply want to take an extended break.

When you self-exclude from 92pr, the following happens immediately:

  • Your account is suspended and access is blocked.
  • All pending withdrawal requests are processed to your verified payment method.
  • All marketing and promotional emails are suppressed.
  • Any attempt to create a new account during the exclusion period will result in that account being closed.
  • Re-registration is blocked for the full duration of the agreed exclusion period.
Important: Self-exclusion on 92pr applies only to this platform. If you wish to exclude yourself from multiple online gambling operators, consider using any multi-operator self-exclusion scheme available in the operator's licensing jurisdiction where applicable.

How to Request Self-Exclusion

1
Contact Support

Email [email protected] with the subject line "Self-Exclusion Request". State your registered username and the exclusion period you are requesting (e.g., 6 months, 1 year, permanent). Support is available in English and Urdu.

2
Identity Confirmation

To protect against third-party requests, we will verify that the request is coming from the registered account holder. This usually takes only a few minutes and requires confirmation of basic account details.

3
Exclusion Applied

Self-exclusion is applied to your account immediately upon confirmation. You will receive a written acknowledgement of the exclusion period, the start date, and information about accessing your funds during the exclusion.

4
Exclusion Period Completion

When your self-exclusion period comes to an end, your account will not be automatically reopened. You must contact 92pr and confirm your wish to resume play. A mandatory 24-hour reflection period applies before access is restored.

5
Permanent Exclusion

If you select a permanent self-exclusion, your account will be closed indefinitely and re-registration will not be possible. This decision is irreversible. Please consider a shorter initial exclusion period if you are uncertain.

Warning Signs of Problem Gambling

Gambling problems can develop gradually and are not always obvious. The following are common warning signs that gambling may have moved beyond entertainment into territory that is causing harm. If you recognise several of these signs in yourself or someone close to you, please take action.

  • Spending more money on gambling than you can comfortably afford to lose.
  • Chasing losses — continuing to gamble in an attempt to recover money you have already lost.
  • Feeling anxious, irritable or low when you are not gambling or when you try to stop.
  • Borrowing money from family or friends — or using savings — to fund gambling sessions.
  • Hiding your gambling activity or the amount of time and money spent from those close to you.
  • Gambling to escape stress, anxiety, boredom or emotional difficulties rather than for entertainment.
  • Neglecting work, study, family responsibilities or social relationships because of gambling.
  • Failing to stop or reduce gambling despite repeated attempts to do so.
  • Gambling with money intended for essential expenses such as rent, food or household bills.

Quick Self-Assessment

Consider the following questions honestly. If you answer "yes" to two or more, we strongly encourage you to use the player-protection tools available on 92pr or to speak to a support professional.

Have you ever gambled for longer than you originally planned?
Have you ever bet more money than you intended to in a single session?
Have you tried to cut down on gambling but found it difficult?
Has gambling ever caused arguments or tension with family or close friends?
Have you ever felt the need to gamble with increasing amounts to get the same level of excitement?
Have you ever missed a cricket match, a PSL game or another important event because you were gambling?
Have you ever felt that gambling was more of a problem than a pastime?
If you answered yes to any of the above, please contact our support team at [email protected] to activate a player-protection tool or to discuss self-exclusion options. Taking early action is always easier than waiting until a problem becomes serious.

Tips for Healthy Play

Responsible gambling starts with good habits. These practical tips can help keep your gaming experience genuinely enjoyable.

Set a Budget

Decide how much money you can afford to lose before you start playing — and stick to it. Treat it the same way you would a leisure budget, like a cricket ticket or a cinema outing. Never exceed it.

Set a Time Limit

Decide in advance how long you will play. Use 92pr's session time limit tool to enforce this automatically. Taking regular breaks — at least every hour — helps you stay clear-headed and in control.

Play for Fun

Gambling should be entertainment — the same category as watching a PSL T20 match or playing a mobile game. When it stops being enjoyable, that is a clear sign to stop and take a break.

Never Chase Losses

Chasing a losing streak with larger bets is one of the most common paths to gambling harm. If you have hit your loss limit for the day, stop. The next session is a fresh start — not a recovery opportunity.

Use Only Spare Funds

Only gamble with money that is genuinely disposable — funds that are not needed for rent, food, utility bills, school fees or any other essential cost. PKR set aside for necessities should never be used for gambling.

Avoid Impaired Play

Never gamble when you are tired, emotionally distressed, under pressure or otherwise impaired. Clear, calm decision-making is essential to responsible gambling. If you are having a bad day, take a break.

Talk to Someone

If you feel that gambling is becoming a concern, talk to a family member or trusted friend — someone from Karachi, Lahore or wherever you are based. Sharing the issue is often the first and most important step toward resolving it.

Use Platform Tools

All 92pr accounts have access to deposit limits, loss limits, session timers, reality checks and self-exclusion. Use them proactively — before a problem develops, not after. These tools are there for your benefit.

Common Questions

Answers to the questions we most commonly receive about responsible gambling on 92pr. For a full set of platform questions, visit the FAQ page.

Yes. You can configure deposit limits, loss limits and session time limits from your account settings as soon as your account is registered — before making any deposit or placing any bet. We strongly recommend setting your limits during the registration process itself, so that your boundaries are established from day one.

Self-exclusion is applied to your account immediately upon confirmation of your identity. Once we have confirmed that the request is coming from the registered account holder, your account is suspended without delay. You will receive a confirmation email detailing the exclusion period and any pending withdrawal arrangements.

No. Self-exclusion periods cannot be shortened or cancelled before the agreed minimum duration has elapsed. This is intentional — the purpose of self-exclusion is to provide a genuine, enforceable break from gambling. When the period ends, access is not automatically restored; you must contact 92pr and go through a 24-hour reflection period before your account can be reopened.

Any real-money balance in your account at the time of self-exclusion will be processed for withdrawal to your verified payment method. If KYC has not yet been completed, you may be required to provide documentation before the withdrawal is released. Bonus balances that have not met applicable wagering requirements will be forfeited in accordance with the platform's bonus terms.

No. As soon as a self-exclusion or cooling-off period is applied, your account is removed from all marketing communications — including promotional emails, bonus announcements and PSL or cricket season offers. You will only receive essential transactional emails related to your account, such as withdrawal confirmations or security alerts.

Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977. 92pr is not licensed, approved, regulated or endorsed by the Government of Pakistan, PTA, State Bank of Pakistan or any Pakistani provincial authority. This page does not constitute legal advice. Users in Pakistan are solely responsible for understanding and complying with all applicable local laws before participating on this platform.

Support Resources

If you or someone you know needs help with problem gambling, the following types of support exist. We recommend seeking professional guidance from qualified counselling or mental health services in your area.

Professional Counselling

Gambling addiction is a recognised psychological condition. Licensed counsellors and therapists in Pakistan's major cities — including Karachi, Lahore, Islamabad, Rawalpindi and Peshawar — can provide one-to-one support. Look for accredited mental health services or addiction counselling providers in your area.

Mental Health Helplines

Pakistan has a small but growing network of mental health helplines that can offer immediate guidance and referrals. If you are in distress, contacting a licensed mental health professional or a local hospital's psychiatry department is always a valid first step. Pakistan's Umang helpline provides mental health support (information only — verify current availability independently).

Community & Family Support

In many Pakistani communities, family and trusted community figures play an important role in supporting individuals facing personal difficulties. Sharing a gambling concern with a family member, a trusted elder or a religious advisor can be a meaningful first step toward seeking further professional help.

92pr Support: For immediate account restrictions, cooling-off periods or self-exclusion requests, email our welfare team at [email protected]. Use the subject line "Welfare Request" for priority handling. Support is available in English and Urdu. We do not share personal data related to welfare requests beyond what is necessary to process your case.
Play Responsibly on 92pr

Ready to explore the platform with your limits set and your plan in place? Visit the homepage or check the FAQ for platform details. Adults 18+ only. Local laws may restrict gambling.

By using 92pr you confirm you are 18 years or older and have read our Terms & Conditions and Privacy Policy. Gambling should always be entertainment — never a source of income or financial relief.